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Case study, Tandem Health

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Case study · Murphy Electrical
Ballincollig Housing Co-op
Forty homes off oil in one summer
01
The problem
Forty 1970s homes, oil boilers, and residents with fixed incomes.
02
What we did
Surveys, grant paperwork done for them, and heat pumps fitted a street at a time.
03
The result
−62%
average heating bill the following winter
Murphy Electrical · Case study, Ballincollig Housing Co-op
Case study · Fischer Systems
Alpbank
Moving a core ledger with no one noticing
01
The problem
A 1990s ledger ran every account, and nobody left knew all of it.
02
What we did
Six dress rehearsals, the old and new systems in parallel for a month, one quiet switch.
03
The result
0 min
of downtime for 1.2 million customers
Fischer Systems · Case study, Alpbank
05
Murphy Electrical · Council briefing
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The homes
02
Heat pumps
03
Solar
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Grants
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Schedule
Section 05
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Case study · Lattice Advisory
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Getting spices out of the door a third faster
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The problem
Orders sat for days between packing and dispatch while three teams waited on each other.
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What we did
We mapped every hand-off, gave each one an owner and moved packing next to the loading bay.
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−31%
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Case study · Ngata Landscapes
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A car park that became a wetland
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The problem
A flooded car park in Onehunga sent run-off straight into the harbour.
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What we did
We dug it out, planted 9,000 natives and let the water slow down.
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80%
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Case study · Northstar Coaching
Tandem Health
Twelve new managers, one hard first year
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The problem
Engineers promoted to managers were quitting within eighteen months.
02
What we did
Ninety-day coaching for every new manager, and workshops on feedback and saying no.
03
The result
11 of 12
still managing two years later
Northstar Coaching · Case study, Tandem Health
Mensah & Co · Results
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q1 2027
Fee income
GH₵6.2M
+24% on last year
Clients
318
Retention
97%
Staff
41
Mensah & Co · Q1 2027 results
Murphy Electrical · This month
Welcome aboard
CM
Ciara Murphy
Apprentice
SO
Seán O’Brien
Solar installer
DH
Declan Hayes
Heat pump engineer
AL
Aoife Lynch
Scheduling
Murphy Electrical · Welcome aboard
Case study · Wagner Talent
Hofmann Automotive
A plant manager in six weeks, not six months
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The problem
Two searches had failed and the Ingolstadt plant ran without a manager.
02
What we did
We rewrote the role around what the plant needed next and called people nobody had called.
03
The result
41 days
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Wagner Talent · Case study, Hofmann Automotive
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420
+140 since spring
2026 · 420
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Atelier Pivoine · Monday bouquet subscribers
Case study · Field Notes Lab
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Why people left the checkout at step three
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The problem
Four in ten bookings were abandoned at the passenger details page.
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What we did
Twelve interviews and five usability tests found a date field that rejected Korean formats.
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The result
+18%
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Case study · Fischer Systems
Alpbank
Moving a core ledger with no one noticing
01
The problem
A 1990s ledger ran every account, and nobody left knew all of it.
02
What we did
Six dress rehearsals, the old and new systems in parallel for a month, one quiet switch.
03
The result
0 min
of downtime for 1.2 million customers
Fischer Systems · Case study, Alpbank
Case study · Murphy Electrical
Ballincollig Housing Co-op
Forty homes off oil in one summer
01
The problem
Forty 1970s homes, oil boilers, and residents with fixed incomes.
02
What we did
Surveys, grant paperwork done for them, and heat pumps fitted a street at a time.
03
The result
−62%
average heating bill the following winter
Murphy Electrical · Case study, Ballincollig Housing Co-op
Ngata
Aroha
Ngata Landscapes
Landscape architect
aroha@ngata.nz +64 21 555 0472 ngata.nz
Ngata
Aroha
Ngata Landscapes
Landscape architect
aroha@ngata.nz +64 21 555 0472 ngata.nz
Ngata Landscapes · Business card, Aroha Ngata
Case study · Kvadrat Events
Belgrade Tech Week
Three thousand guests, no queue
01
The problem
Last year’s registration line ran for forty minutes in the rain.
02
What we did
Badges posted in advance, eight self-serve kiosks and a second entrance.
03
The result
4 min
longest wait on the opening morning
Kvadrat Events · Case study, Belgrade Tech Week
Case study · Kvadrat Events
Belgrade Tech Week
Three thousand guests, no queue
01
The problem
Last year’s registration line ran for forty minutes in the rain.
02
What we did
Badges posted in advance, eight self-serve kiosks and a second entrance.
03
The result
4 min
longest wait on the opening morning
Kvadrat Events · Case study, Belgrade Tech Week
Case study · Murphy Electrical
Ballincollig Housing Co-op
Forty homes off oil in one summer
01
The problem
Forty 1970s homes, oil boilers, and residents with fixed incomes.
02
What we did
Surveys, grant paperwork done for them, and heat pumps fitted a street at a time.
03
The result
−62%
average heating bill the following winter
Murphy Electrical · Case study, Ballincollig Housing Co-op
TN
Surveys
Tomasz Nowak
Structural engineer, Nowak Engineering
tomasz@nowak.pl
+48 601 555 318
nowak.pl
Kraków
Nowak Engineering · Business card, Tomasz Nowak

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