Refund Policy

When you claim a Mark it becomes yours alone, at once: it leaves the Market, a certificate is issued in your name and nobody else can claim it. Because it is delivered immediately and can’t be handed back unused, a claimed Mark is not refundable. This also applies to Marks claimed with a pack or a bonus claim, and to Marks claimed from another owner on the Market.

At checkout we ask you to confirm that you want the Mark straight away and that your legal right to withdraw ends once it is yours.

You can take a good look first. Anyone can design with any Mark for free before claiming it.

Credits you bought and haven’t used can be refunded. The refund is worked out from your usage:

For example, if you bought 300 credits and used 120, the 180 that are left are 60% of the purchase, so we refund 60% of what you paid, including the tax on that share.

• Ask any time before the credits expire. Top-up credits last 12 months.
• Credits that expire soonest are spent first, and each purchase keeps its own count of what is left.
• Credits you have used are not refundable. If a reply failed because of a fault on our side, its credits are returned to your balance automatically.
• Free credits have no cash value: the 30 welcome credits, credits included in a plan or pack, and any promotional credits.
• Refunded credits are removed from your balance.

Refunds for credits are not automatic. Contact us and a person will check your usage and confirm the amount before it is sent.

You can cancel Pro or a monthly refill at any time from Settings. It stays active until the end of the period you paid for and doesn’t renew.

• Pro: if you ask within 14 days of your first Pro payment, we refund it in full. After that, a period that has started is not refunded.
• Monthly refills: the unused credits of the current month are refunded by the same rule as top-ups.
• Packs: a pack is made of Marks and a plan. Marks you claimed with it are final; the unused rest is looked at case by case.

Whatever you bought, we put it right in full when the problem is ours:

• You were charged twice, or charged the wrong amount.
• You paid and didn’t receive what you paid for, and we can’t deliver it.
• A payment was made on your account without your permission.
• We remove a Mark you claimed through no fault of yours, for example because it turned out to be too close to a Mark someone claimed earlier. You choose between a replacement Mark and a refund.

A Mark removed because its holder broke our Terms or the Mark Protection Policy is not refunded.

1. Open a support request under Payments, or write to hello@gradiently.design from the email address on your account.
2. Tell us what you bought and when. The receipt or payment reference helps.
3. We reply within 5 working days with the amount and how it was worked out.

Refunds go back to the payment method you used, in the currency you paid in. It usually reaches your account within 5 to 10 days, depending on your bank. We email you when it is sent.

Please talk to us before disputing a charge with your bank. We can usually fix it faster, and an open dispute pauses the account it concerns until the bank decides.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. For digital content delivered at once, that right ends when delivery starts, provided you asked for it and acknowledged it, which is what the checkout confirmation does. This is why a claimed Mark is final, and why unused credits stay refundable under this policy in any case.

Nothing here limits the rights the law gives you, including the legal guarantee that what you buy matches its description. If something you paid for is faulty, tell us and we will fix it, replace it or refund it.